About Us

What is e-Newcastle Customer Service Portal?

e-Newcastle Customer Service Portal is a secure free online service that allows home owners, companies, property managing agents and tenants to register for free. Once registered, you can view, download and make payments for all utilities accounts electronically from the comfort of your home or office. The e-Newcastle mobile site offers the added convenience of interacting via your internet enabled phone or tablet device.

Registration is a simple pain free process and once validated provides immediate access to your accounts. Once you have registered on our system you will be able to link multiple municipal accounts for viewing and managing all of your municipal account information.

The system electronically controls all referencing ensuring that your payment is correctly allocated. No manual input or human errors in capturing references. This also ensures that you receive proof of payment and continuous statement and payment history. In the unlikely event of a query, our integrated management tools allow for both you and the Municipality to view the same information for speedier resolution. Human error and payment delays are two of the most common reasons for erroneous termination of services - e-Newcastle removes these risks.

Our payment systems are safe, secure and use SSL Certificates (Digital Certificate Encryption and Privacy) and 3D Secure (Three Domain Secure) technology. 3D Secure is the payment industry's Internet authentication standard which has been developed by the major card companies. Visa has called their version of the scheme Verified by Visa and MasterCard have called their equivalent initiative MasterCard SecureCode. These are both collectively referred to as 3D Secure

This service also provides a full history of accounts and payments made as well as the ability to interact with the Municipality in the form of lodging complaints and queries and compliments electronically.

Your support and use of e-Newcastle helps us to reduce the carbon footprint and the costs associated with delivering services.

Portal Policies