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Type your username and password.


Your portal to the following benefits FREE

  • Access your accounts
  • View all account balances in one place
  • Download your monthly statements
  • Receive your monthly statement via email
  • Pay your account safely and securely online
  • No manual payment referencing or unallocated payments
  • View your past account payments
  • Print payment receipts
  • View & print your account transaction history
Yes please, register now!

Important Notice

Change of Municipality Bank Account

Newcastle Municipality has changed their banking service provider to Nedbank. As from the 2nd of July 2018 payments for municipal accounts should be made into the following account:

Bank Name: Nedbank Limited
Account Name: Newcastle Local Municipality
Account Type: Current Account
Account Branch: 198765
Account Number: 1162660066
Reference: <<Municipal Account Number>>
If you do not know your municipal account number kindly send an email with a copy of your ID document to

What is e-Newcastle?

e-Newcastle is a customer service and billing portal that has been designed to improve customer service and facilitate electronic interactions with the Municipality.

Convenience at your Fingertips

View, pay, manage and query your municipal accounts electronically, from the convenience of you home, work or on the go, at any time of the day (24/7).

Online Payments

The easiest and safest way to pay your municipal account using our secure online payment facility.
Credit and debit card payments accepted.

Mobile Compatible

The e-Newcastle portal can be accessed from any mobile device that can connect to the internet, making its features and functions available to you on the go.