e-Newcastle is a customer service and billing portal that has been designed to improve customer service and facilitate electronic interactions with the Municipality.
View, pay, manage and query your municipal accounts electronically, from the convenience of you home, work or on the go, at any time of the day (24/7).
The easiest and safest way to pay your municipal account using
our secure online payment facility.
Credit and debit card payments accepted.
The e-Newcastle portal can be accessed from any mobile device that can connect to the internet, making its features and functions available to you on the go.
These conditions are the standard terms and conditions governing any products and services activity between clients and the Newcastle Municipality. A further terms of service agreement may be required, solution dependent.
We may collect the following types of information:
In addition to the above, we may use the information we collect to:
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. The Newcastle Municipality processes personal information on our servers in the Republic of South Africa and in other countries. In some cases, we process personal information outside your own country.
The Newcastle Municipality only shares personal information with other companies or individuals outside of the Newcastle Municipality in the following limited circumstances:
We take appropriate security measures to protect against unauthorized access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. We restrict access to personal information to the Newcastle Municipality employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.