Sign In

Type your username and password.


Your portal to the following benefits FREE

  • Access your accounts
  • View all account balances in one place
  • Download your monthly statements
  • Receive your monthly statement via email
  • Pay your account safely and securely online
  • No manual payment referencing or unallocated payments
  • View your past account payments
  • Print payment receipts
  • View & print your account transaction history
Yes please, register now!


Municipal Accounts Information

Municipal customers are required to pay their accounts even if a statement was not received. Customers who are in arrears and want to make arrangements to pay off their debt can visit the Municipality and make an arrangement to pay off the debt monthly.

Customers are encouraged to register on this portal facility to receive their monthly statement by email. When registering on the e-newcastle portal, you will capture your ID number/Passport Number and be automatically linked to the debtors system, and the relevant account/s will be emailed monthly thereafter.

Should the required account detail not be automatically linked to the portal profile, a copy of the customers' ID document and account number is to be submitted to the Municipality, as an attachment using the email address, and the respective ID number will be updated on the account in order to link it to the profile.

What is e-Newcastle?

e-Newcastle is a customer service and billing portal that has been designed to improve customer service and facilitate electronic interactions with the Municipality.

Convenience at your Fingertips

View, pay, manage and query your municipal accounts electronically, from the convenience of you home, work or on the go, at any time of the day (24/7).

Online Payments

The easiest and safest way to pay your municipal account using our secure online payment facility.
Credit and debit card payments accepted.

Mobile Compatible

The e-Newcastle portal can be accessed from any mobile device that can connect to the internet, making its features and functions available to you on the go.